CRISIS MANAGEMENT
Summary
In the wake of the Covid-19 pandemic, while Oxa's core industry was spared direct impacts, we grappled with operational challenges ranging from facilities management to employee well-being. Appointed by the COO in March 2020, I was a key member of the 'COBRA' team, a cross-functional group, entrusted with steering the company through these tumultuous times, prioritising urgent measures and facilitating their execution.
Objectives
(1) Risk Management: Identify potential risks and develop contingency plans to ensure business continuity.
(2) Employee Well-being: Foster a safe and supportive work environment during the pandemic.
(3) Communication Enhancement: Boost internal communication to maintain team cohesion for remote workers
Execution
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Collaborated with the CEO, COO, Facilities Lead, and HR team to address business resumption
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Conducted risk evaluations and designed appropriate response strategies
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Procured essential health equipment and introduced health and safety protocols
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Established a company-wide intranet for streamlined communication
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Orchestrated an internal communication survey, virtual events and weekly company updates
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Facilitated interactive sessions with departmental leaders
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Assisted in launching employee well-being initiatives, including training and virtual social spaces
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Worked alongside COO and CEO to build a comprehensive business continuity plan
Outcomes
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Secured overwhelmingly positive employee feedback concerning the newly instituted policies and protocols
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Succeeded in maintaining minimal infection rates across the organisation
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Notably curtailed employee absences linked to mental health challenges
